Sample review report

Claims reviewed

10

of 10 claims sent

Recommended to deny

$1,637

3 claims we'd advise against refunding

Recommended to refund

$1,405

5 claims that check out

Inconclusive

2

$543 the evidence doesn't settle

What the outcomes mean

recommend deny

The evidence says the claim isn't what the customer reported. The finding says what to point them to.

recommend refund

The claim checks out. When the carrier is at fault, we say so, so you can file with them.

inconclusive

The evidence doesn't settle it. We say what's missing and which way we'd lean.

You make the final call on every refund. We never contact your customer unless the evidence leaves a real question.

Each claim

• Order #10482

  $389.00 · UPS · Columbus, OH · Reported Jan 14, 2026

  recommend deny

  ValidShip's finding

  UPS's delivery photo shows the box at a front door with the house number in view, and it matches the shipping address. The delivery scan was recorded at the address. The same address reported a different order missing in November. The police report is real, but it only records what the customer told the police, and the carrier's evidence says the box was delivered. We'd deny this one and send the customer the delivery photo.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Verified with the police department that issued it

• Order #10517

  $129.00 · USPS · Tacoma, WA · Reported Jan 29, 2026

  recommend refund

  ValidShip's finding

  USPS recorded the delivery scan about half a mile from the shipping address, and there's no delivery photo. This looks like a misdelivery. Refund the customer and file a claim with USPS for the loss.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Verified with the police department that issued it

• Order #10533

  $649.00 · FedEx · Raleigh, NC · Reported Feb 10, 2026

  recommend refund

  ValidShip's finding

  FedEx marked it delivered at 7:52 a.m., then scanned it at the local facility again that afternoon. It was marked delivered by mistake and went missing after that. Refund the customer and file the claim with FedEx.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Verified with the police department that issued it

• Order #10561

  $214.00 · UPS · Dayton, OH · Reported Feb 26, 2026

  inconclusive

  ValidShip's finding

  UPS marked it delivered with no photo, and the delivery scan falls between two houses on the street. The customer has no earlier claims and sent a clear account of where they looked. We've asked the police department to confirm the report and haven't heard back. Nothing here points either way. With a clean history and a modest order, refunding is reasonable.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Sent to the police department to verify, no answer yet

• Order #10602

  $279.00 · OnTrac · Phoenix, AZ · Reported Mar 12, 2026

  recommend refund

  ValidShip's finding

  Tracking stopped at “out for delivery” on March 6 and was never marked delivered. The package went missing in transit. Refund the customer and file a claim with OnTrac.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Verified with the police department that issued it

• Order #10618

  $499.00 · UPS · Chicago, IL · Reported Mar 30, 2026

  recommend deny

  ValidShip's finding

  This is the customer's third “never arrived” claim in five months, all on orders over $400, each shipped to a different unit in the same building. UPS's photo shows this box on the lobby shelf where the carrier leaves packages for every unit, and the police department has no record of the report they sent. We'd deny it and give future orders to this building a closer look.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  The police department has no record of this report

• Order #10644

  $159.00 · USPS · Pittsburgh, PA · Reported Apr 15, 2026

  recommend refund

  ValidShip's finding

  The delivery photo shows the box on the right porch. The customer sent doorbell footage of someone taking it about an hour later, and the police report checks out. They've ordered from you eleven times with no other claims. It was stolen after delivery. Refund it if your policy covers porch theft.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Verified with the police department that issued it

• Order #10671

  $329.00 · FedEx · Austin, TX · Reported May 4, 2026

  inconclusive

  ValidShip's finding

  The customer says the box arrived empty, and the police report checks out. The weight your warehouse recorded at packing matches what FedEx weighed at pickup, so it left full. FedEx didn't weigh it at delivery, so there's no telling whether it was opened in transit or after. With no earlier claims, we'd lean toward refunding and filing a claim with FedEx.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Verified with the police department that issued it

• Order #10712

  $189.00 · USPS · Albany, NY · Reported May 21, 2026

  recommend refund

  ValidShip's finding

  USPS's photo shows the box at house number 118. The shipping address is 116. Wrong house. Refund the customer and file with USPS.

  ID check:

  The name on the buyer's ID matches the order

  Police report:

  Verified with the police department that issued it

• Order #10725

  $749.00 · UPS · Denver, CO · Reported Jun 9, 2026

  recommend deny

  ValidShip's finding

  UPS's delivery photo shows the box at the front door of the shipping address, and the delivery scan was recorded there. The police department has no record of the report the customer sent. We'd deny it and send the customer the delivery photo.

  ID check:

  The name on the buyer's ID doesn't match the order

  Police report:

  The police department has no record of this report

In your account, each claim also shows the delivery photos we relied on, and you can mark claims done as you act on them.